Privacy Policy

AORH SAS (“we,” “us,” or “our”) operates the thenorquest.com (the “Service”). This Privacy Policy explains how we collect, use, and disclose information about you when you use our Service. It also outlines your rights and choices concerning your personal information. By accessing or using our Service, you agree to the terms outlined in this Privacy Policy.

We are committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. Please read this document carefully to understand how we process your information.

 

Definitions

To help clarify the terms used in this Privacy Policy:

  • Service: Refers to the thenorquest.com website operated by AORH SAS.
  • Personal Data: Any information about an identifiable individual, such as name, email, or address.
  • Usage Data: Data collected automatically when you use the Service, like IP address, browser type, and pages visited.
  • Cookies: Small data files stored on your device to improve your browsing experience.
  • Data Controller: The entity responsible for determining the purposes and means of processing personal data.
  • Data Processor: A third-party service provider that processes data on behalf of the Data Controller.
  • Data Subject (or User): Any individual using our Service whose personal data is being processed.

 

Information We Collect

Personal Data

When you use our Service, we may ask you to provide certain personally identifiable information. This may include, but is not limited to:

  • Your name, email address, phone number, and physical address.
  • Payment information, such as credit card details (processed securely by third-party payment providers).
  • Any additional information you provide when contacting us, filling out forms, or engaging with our customer support team.

We may also use your contact information to send you updates, promotional materials, or special offers.

 

Usage Data

In addition to the information you provide, we automatically collect data about how you interact with our Service. This Usage Data may include details like:

  • Your device’s IP address.
  • Browser type and version.
  • The pages you visit, time spent on those pages, and other diagnostic data to help us improve our Service.

 

Cookies and Tracking Technologies

We use cookies, beacons, and similar technologies to track your activity on our Service and store certain information. Cookies help us remember your preferences, improve website functionality, and deliver personalized content. You can control your cookie preferences through your browser settings, but disabling cookies may affect certain features of the Service.

Examples of cookies we use include:

  • Session Cookies: To operate our Service.
  • Preference Cookies: To remember your preferences and settings.
  • Security Cookies: To ensure the security of our Service.

 

How We Use Your Information

Your information helps us provide and improve the Service. Specifically, we use your data to:

  • Deliver and manage the Service, including processing transactions and responding to your inquiries.
  • Improve the Service by analyzing usage data and feedback.
  • Send updates, promotional materials, or important notices.
  • Detect and prevent security threats or fraud.

 

Retention of Data

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy. This includes meeting legal, accounting, or reporting obligations.

Usage Data may be retained for shorter periods unless required for security or improving the Service’s functionality.

 

Data Transfers

Your data, including personal information, may be transferred to and maintained on servers located outside your country, where data protection laws may differ. We ensure that adequate safeguards are in place for such transfers, such as standard contractual clauses.

By using our Service, you consent to the transfer of your data under these conditions.

 

Disclosure of Your Data

We may disclose your personal data in specific situations, such as:

  • Legal Compliance: To comply with legal obligations or respond to lawful requests.
  • Business Transfers: In case of a merger, sale, or acquisition.
  • Service Providers: We share data with third parties that assist us in operating the Service.

 

Security of Data

We implement appropriate security measures to protect your personal data. However, no method of transmission over the internet or electronic storage is completely secure. We strive to protect your data, but we cannot guarantee absolute security.

 

Service Providers

We engage third-party companies to facilitate our Service, including payment processing, analytics, and more. These providers have access to your data solely to perform tasks on our behalf and are obligated to maintain its confidentiality.

Payments

We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.The payment processors we work with are:

Stripe

Their Privacy Policy can be viewed at https://stripe.com/us/privacy

PayPal

Their Privacy Policy can be viewed at https://www.paypal.com/webapps/mpp/ua/privacy-full

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

 

Children’s Privacy

Our Service is not intended for individuals under 18. We do not knowingly collect personal data from children. If you are a parent or guardian and believe your child has provided personal data, contact us immediately. We will take steps to delete the information.

 

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page, with significant changes communicated via email or notices on our Service.

 

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

  • Email: contact@thenorquest.com

 

We are committed to resolving your concerns and protecting your privacy.